ATS (ADVANCED TECH SUPPORT) - LEVEL II

Jaltest Advanced Technical Support Level 2 (Part #70801005) — ATS Level II

Jaltest Advanced Technical Support Level 2 (SKU 70801005) is a yearly add-on subscription that gives Jaltest users direct phone access to US-based, ASE-certified diesel technicians who can walk alongside you through complex repairs — not just read you a knowledge base article, but actually work the job with you. At $995/year, this is the support tier designed for shops that run into advanced diagnostic situations: bi-directional action walkthroughs, dealer-level procedure execution, technical data retrieval and interpretation, and connection troubleshooting that goes beyond what a standard helpdesk provides. An active Jaltest license is required to purchase.

What ATS Level 2 Covers

• Trained professional technicians on call — US-based, ASE-certified diesel technicians, not a call center
• Performance of advanced actions — Hands-on guidance for dealer-level procedures including calibrations, parameter changes, injector coding, and DPF operations
• Connection issue resolution — Troubleshooting why Jaltest isn't communicating with a specific vehicle or ECU, working through cable, adapter, and protocol issues
• Bi-directional action troubleshooting and walkthroughs — Guided execution of active tests, actuator tests, and system commands that require precise sequencing
• Retrieval and interpretation of technical data — When the data is in Jaltest but you need help understanding what it's telling you, ATS technicians can interpret live data, fault code context, and system parameters
• Access to technical information beyond the Jaltest software — ATS technicians have access to additional OEM resources beyond what's in the current software version
• 2 Jaltest Central Services actions included per year — Subscribers receive two Central Services actions at no additional charge (Detroit Diesel ECU programming actions are excluded from this benefit)

Vehicle Coverage for ATS Support

ATS Level 2 support covers all segments of the Jaltest platform:

• Commercial Vehicles (CV) — Class 3–8 trucks: Peterbilt, Kenworth, Freightliner, Mack, Volvo, International, Western Star
• Off-Highway/Construction (OHW) — CAT, John Deere, Volvo CE, Komatsu, Doosan, Bobcat, and others
• Material Handling Equipment (MHE) — Hyster, Yale, CAT, Linde, Genie, Jungheinrich, and others
• Agricultural Equipment (AGV) — John Deere, Case IH, New Holland, Kubota, Massey Ferguson, and others
• Marine — Yamaha, Mercury, Volvo Penta, Yanmar, and others

When ATS Level 2 Makes Sense

Standard Jaltest tech support handles software questions and basic connectivity. ATS Level 2 is for shops that regularly encounter situations where they need an expert on the line while executing the repair — live phone support with someone who understands what you're looking at on screen. Shops doing dealer-level work on trucks or equipment they don't see every day, independents taking on complex procedures, fleets with maintenance staff who need backup on advanced diagnostics — those are the operations this service is built for.

Subscription Requirements

• Requires an active Jaltest license to purchase
• One-year subscription — renews annually
• Available Monday–Friday, 8am–7pm Eastern Time
• Support accessed via dedicated phone line or through the Jaltest software ticketing interface
• Includes 2 Jaltest Central Services actions (Detroit Diesel ECU programming excluded)

Why Buy From OEM Diagnostic Tools?

We've been a Jaltest specialist since 2016. We sell the hardware, cables, licenses, and add-ons — and we've talked with enough shops to know when ATS makes a real difference and when it doesn't. If you're on the fence about whether this service fits your operation, call us and we'll give you a straight answer. Free shipping, free tech support at 866-217-0063, full warranty, honest upgrade guidance.

Call 866-217-0063 for quick answers and help!