Introduction

Diesel Truck Diagnostic Tools ("we," "us," or "our") operates the website dieseltruckdiagnostictools.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or contact us for support. By using our website, you agree to the practices described in this policy.

Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you visit our website:

Information You Provide

• Contact information: name, email address, phone number, and mailing/shipping address when you place an order, create an account, or contact us
• Payment information: credit card numbers, billing address, and related payment details processed securely through our payment providers
• Communication data: messages, questions, and feedback you send us via email, phone, or contact forms
• Business information: company name, job title, and fleet details when provided for sales or support purposes

Information Collected Automatically

• Device and browser information: IP address, browser type, operating system, and device identifiers
• Usage data: pages visited, time spent on pages, referring URLs, and click-through data
• Cookies and similar technologies: small data files stored on your device to improve your browsing experience (see Cookies section below)

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and payment processing
• Provide customer support and technical assistance
• Send order confirmations, shipping notifications, and tracking information
• Respond to your inquiries and communicate with you about products and services
• Improve our website, products, and customer experience
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

• Service providers: We share information with trusted third-party service providers who assist us with payment processing, shipping, email delivery, and website analytics. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We take the security of your personal information seriously. Our website uses SSL (Secure Sockets Layer) encryption to protect data transmitted between your browser and our servers. Payment information is processed through PCI-compliant payment processors and is never stored on our servers. We implement industry-standard security measures including firewalls, access controls, and secure data storage practices.

While we take reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. Cookies are small text files stored on your device by your web browser.

We use the following types of cookies:

• Essential cookies: Required for basic website functionality such as shopping cart and checkout operations
• Analytics cookies: Help us understand how visitors use our website so we can improve the user experience
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance

You can control cookie settings through your browser preferences. Disabling cookies may affect some features of our website.

Your Rights

California Residents (CCPA)

If you are a California resident, you have the right to: request disclosure of the personal information we collect about you; request deletion of your personal information; and opt out of the sale of your personal information (we do not sell personal information). To exercise these rights, contact us at support@dieseltruckdiagnostictools.com or call 800-217-0063.

European Residents (GDPR)

If you are located in the European Economic Area, you have additional rights including: access to your personal data; rectification of inaccurate data; erasure of your data; restriction of processing; data portability; and the right to object to processing. Contact us to exercise any of these rights.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, and legal compliance. Order records are retained for a minimum of seven years for tax and accounting purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Diesel Truck Diagnostic Tools
Ham Lake, MN
Phone: 800-217-0063
Email: support@dieseltruckdiagnostictools.com
Monday – Friday, 8:00 AM – 5:00 PM CST