Shipping Policy
Shipping Policy
Free ground shipping on every order within the continental United States. Here are the details.
Free Standard Ground Shipping
Every order shipped to an address within the continental United States (lower 48 states) qualifies for free standard ground shipping — no minimum purchase required, no coupon codes needed. We ship via UPS and FedEx depending on the size, weight, and destination of your order.
Processing Time
Orders are processed within 1 to 2 business days of payment confirmation. Orders placed before 2:00 PM CST on business days are typically processed and shipped the same day. Business days are Monday through Friday, excluding major U.S. holidays.
Delivery Time
Standard ground shipping typically arrives within 3 to 7 business days after shipment, depending on your location. Delivery times are estimates provided by the carrier and are not guaranteed. Factors such as weather, carrier volume, and remote delivery locations may affect transit times.
Expedited Shipping
Need your order faster? Expedited shipping options including 2-day and overnight delivery are available at checkout for an additional charge. Expedited orders placed before 2:00 PM CST on business days ship the same day. Contact us at 800-217-0063 if you need to arrange expedited shipping after placing your order.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with your tracking number and a direct link to the carrier's tracking page. If you have not received a tracking email within two business days of placing your order, please check your spam or junk folder. You can also contact us at support@dieseltruckdiagnostictools.com for tracking assistance.
Alaska, Hawaii, and U.S. Territories
Shipping to Alaska, Hawaii, and U.S. territories is available but may incur additional shipping charges. Please contact us before placing your order so we can provide an accurate shipping quote for your location.
International Shipping
We ship internationally on a case-by-case basis. International shipping rates, customs duties, import taxes, and delivery timelines vary by destination country. Contact our team at 800-217-0063 or email support@dieseltruckdiagnostictools.com to request an international shipping quote. The buyer is responsible for all customs duties, taxes, and import fees assessed by their country.
Shipping Damage
If your order arrives damaged, please contact us immediately at 800-217-0063 or email support@dieseltruckdiagnostictools.com with photos of the damage and your order number. We will work with the carrier to resolve the issue and get you a replacement as quickly as possible.
Questions about shipping? Call us at 800-217-0063 or email support@dieseltruckdiagnostictools.com. Monday – Friday, 8:00 AM – 5:00 PM CST.