{"product_id":"ats-advanced-tech-support-level-ii","title":"ATS (ADVANCED TECH SUPPORT) - LEVEL II","description":"\u003ch2\u003eJaltest Advanced Technical Support Level 2 (Part #70801005) — ATS Level II\u003c\/h2\u003e\n\n\u003cp\u003eJaltest Advanced Technical Support Level 2 (SKU 70801005) is a yearly add-on subscription that gives Jaltest users direct phone access to US-based, ASE-certified diesel technicians who can walk alongside you through complex repairs — not just read you a knowledge base article, but actually work the job with you. At $995\/year, this is the support tier designed for shops that run into advanced diagnostic situations: bi-directional action walkthroughs, dealer-level procedure execution, technical data retrieval and interpretation, and connection troubleshooting that goes beyond what a standard helpdesk provides. An active Jaltest license is required to purchase.\u003c\/p\u003e\n\n\u003ch3\u003eWhat ATS Level 2 Covers\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eTrained professional technicians on call\u003c\/strong\u003e — US-based, ASE-certified diesel technicians, not a call center\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePerformance of advanced actions\u003c\/strong\u003e — Hands-on guidance for dealer-level procedures including calibrations, parameter changes, injector coding, and DPF operations\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eConnection issue resolution\u003c\/strong\u003e — Troubleshooting why Jaltest isn't communicating with a specific vehicle or ECU, working through cable, adapter, and protocol issues\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBi-directional action troubleshooting and walkthroughs\u003c\/strong\u003e — Guided execution of active tests, actuator tests, and system commands that require precise sequencing\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRetrieval and interpretation of technical data\u003c\/strong\u003e — When the data is in Jaltest but you need help understanding what it's telling you, ATS technicians can interpret live data, fault code context, and system parameters\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAccess to technical information beyond the Jaltest software\u003c\/strong\u003e — ATS technicians have access to additional OEM resources beyond what's in the current software version\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e2 Jaltest Central Services actions included per year\u003c\/strong\u003e — Subscribers receive two Central Services actions at no additional charge (Detroit Diesel ECU programming actions are excluded from this benefit)\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eVehicle Coverage for ATS Support\u003c\/h3\u003e\n\u003cp\u003eATS Level 2 support covers all segments of the Jaltest platform:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eCommercial Vehicles (CV)\u003c\/strong\u003e — Class 3–8 trucks: Peterbilt, Kenworth, Freightliner, Mack, Volvo, International, Western Star\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eOff-Highway\/Construction (OHW)\u003c\/strong\u003e — CAT, John Deere, Volvo CE, Komatsu, Doosan, Bobcat, and others\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eMaterial Handling Equipment (MHE)\u003c\/strong\u003e — Hyster, Yale, CAT, Linde, Genie, Jungheinrich, and others\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAgricultural Equipment (AGV)\u003c\/strong\u003e — John Deere, Case IH, New Holland, Kubota, Massey Ferguson, and others\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eMarine\u003c\/strong\u003e — Yamaha, Mercury, Volvo Penta, Yanmar, and others\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eWhen ATS Level 2 Makes Sense\u003c\/h3\u003e\n\u003cp\u003eStandard Jaltest tech support handles software questions and basic connectivity. ATS Level 2 is for shops that regularly encounter situations where they need an expert on the line while executing the repair — live phone support with someone who understands what you're looking at on screen. Shops doing dealer-level work on trucks or equipment they don't see every day, independents taking on complex procedures, fleets with maintenance staff who need backup on advanced diagnostics — those are the operations this service is built for.\u003c\/p\u003e\n\n\u003ch3\u003eSubscription Requirements\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eRequires an active Jaltest license to purchase\u003c\/li\u003e\n\u003cli\u003eOne-year subscription — renews annually\u003c\/li\u003e\n\u003cli\u003eAvailable Monday–Friday, 8am–7pm Eastern Time\u003c\/li\u003e\n\u003cli\u003eSupport accessed via dedicated phone line or through the Jaltest software ticketing interface\u003c\/li\u003e\n\u003cli\u003eIncludes 2 Jaltest Central Services actions (Detroit Diesel ECU programming excluded)\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eWhy Buy From OEM Diagnostic Tools?\u003c\/h3\u003e\n\u003cp\u003eWe've been a Jaltest specialist since 2016. We sell the hardware, cables, licenses, and add-ons — and we've talked with enough shops to know when ATS makes a real difference and when it doesn't. If you're on the fence about whether this service fits your operation, call us and we'll give you a straight answer. Free shipping, free tech support at 866-217-0063, full warranty, honest upgrade guidance.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCall 866-217-0063 for quick answers and help!\u003c\/strong\u003e\u003c\/p\u003e","brand":"Jaltest","offers":[{"title":"Default Title","offer_id":55288218976424,"sku":"70801005","price":1130.32,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0336\/1905\/0628\/files\/70801005.png?v=1772048932","url":"https:\/\/dieseltruckdiagnostictools.com\/es\/products\/ats-advanced-tech-support-level-ii","provider":"Jaltest Laptop Based Diagnostics","version":"1.0","type":"link"}